iSure Underwriting, Unit G Cavan Enterprise Centre Killygarry Co Cavan H12 W309
Tel: 01 695 0370
Get in touch with us
Please fill out your contact details below and one of our team will contact you.
Need to make a claim?
If You need to make a claim on Your Policy please check the coverage and the Insurer as noted on the Schedule then contact Your Insurance Broker. If for any reason You cannot contact Your Insurance Broker please contact Us at:
For Accelerant Insurance Limited policies:
Leeson Claims Services Ltd
Telephone: 01 5392890
Address: 68 Merrion Square South, Dublin 2
For HDI policies:
IMS Support Limited
Telephone: 048 30 450 450
Address: 135A Main Street, Derrylin, BT92 9PJ
Telephone: 01 526 7987
Address: Davies Managed Systems, PO Box 2081, Stoke-on-Trent, ST4 9DN
How we handle complaints
This insurance is administered on behalf of Your insurer by iSure Underwriting. We aim to provide a premier service. However, We know sometimes things can go wrong. If Your complaint was about the way Your Policy was sold to You please contact Your Insurance Broker in the first instance. If You have a complaint about the insurer or a claim please contact:
Cavan Enterprise Centre
Tel: 00353 (0) 1 695 0370
Our promise is
• Acknowledge complaints promptly and confirm receipt of your complaint within 5 working days
• Investigate complaints quickly. Within 20 days You will receive a final response or an explanation as to why the complaint has not been resolved yet plus an indication of when You will receive a final response.
• Within 40 working days of Us receiving Your complaint, You will receive a final response or, if this is not possible, a reason for the delay plus an indication of when You will receive a final response .
If You are dissatisfied with our final response, or if we have not issued a final response after 40 working days ,You may refer Your complaint to the Financial Services and Pension Ombudsman’s Bureau – see https://www.fspo.ie/make-a-complaint/
• We use information learned during the complaint to improve our service to our customers
You should also be aware that If You are not happy with Our response or handling of your complaint You may wish to contact our insurers who are:
Accelerant Insurance Limited, SOHO, The Strand, Office 2, Fawwara Building, Triq L-Imsida, Gzira GZR 1401, Malta.
Accelerant Insurance Limited is a company registered in Malta (Company number C92407) with registered office at the above address. Accelerant Insurance Limited is authorised and regulated by the Malta Financial Services Authority.
For policies prior to 1st June 2020:
HDI Global SE – Ireland
Dublin D04 P6C4
HDI Global SE – Ireland is a branch of HDI Global SE (Registered Office: HDI-Platz 1, 30659 Hanover, Germany)